Shipping & Delivery

PROCESSING

Note that all orders are being process once payment has been made. We do not accept cancellation of orders.

Customized orders will take us about 1-4 weeks to process, depending on the products (view product description for production time). Please only order if you agreed on the waiting time. Production time will exclude shipping time.

We will only update you your order once we have finish customizing it, either by WhatsApp (default), Instagram DM or Email.

It will be dispatched within 1-3 working days once your order is ready.

Jewelry Enquiries

DETAILS

Domestic Orders (Singapore)

Normal mail: Free

Express mail with tracking: 4 SGD, free for orders over 80 SGD.

Note that normal mail will take 3-5 working days (non-trackable). Express mail will be arranged after your order is fulfilled. A tracking number will be provided and you will receive your parcel in 1-2 working days. Unfortunately, we are not responsible for any delays caused by the courier.

International Orders (Outside of Singapore)

Due to Covid-19 situation, please keep in mind that the courier will be experiencing longer delivery times and your order may take longer to arrive than normal (especially during peak holiday season).

Normal mail: 10 SGD

Registered mail with tracking: 15 SGD, free on orders over 150 SGD

Note that normal mail will take up to 14 working days (non-trackable), while registered mail will be 6-10 working days.

It is customer’s responsibility to check the shipping status and to contact the local courier directly in case there is any issue for receiving the items in your country, after the parcel has departed from Kira Kirei, Singapore. Unfortunately, we are not responsible for any delays caused by customs clearance processes.

Kandle Enquiries